WHAT IS QUALITY OF WORK

1. What is Quality of Work?

1.1) Quality is client oriented.

1.2) Quality is depending on client needs.


2. Who is your Client?

2.1) Internal Client

a. Our Boss or Immediate Superior is our Internal Client.

b. Our next process, next department or user/request division is our Internal Client.


2.2) External Client.

- Real Client/Customer.


3. Five (5) ways to improve Quality of Work:

3.1) Setting up a commitment in our mind.

3.2) Always learn from mistakes.

3.3) Every day task is Learning Curve to us.

3.4) Organise Department Improvement Committee.

3.5) Have a Right Attitude:

a. Team Work

b. Punctuality

c. Give ideas and suggestion.


4. What is WORK?

4.1) Activity involving mental or physical effort done in order to achieve a purpose or result.

4.2) A specific task, duty, function, or assignment often being a part or phase of some larger activity.


5. Part of Quality of Work is “Give Suggestion and Ideas”:

5.1) Asking A Question:

a. Knowing what we want to ask.

b. Being ready to supply any additional information that our Superior.

c. Ask what you want to know.

d. Give the reason why you need to know.


SHARED BY: MKR