a. A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction.
b. In a TQM effort, all members of an organisation participate in improving processes, products, services, and the culture in which they work.
c. Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction.
d. In a TQM effort, all members of an organisation participate in improving processes, products, services, and the culture in which they work.
e. The 8 Primary Elements of TQM: Total quality management can be summarised as a management system for a customer-focused organisation that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organisation. Many of these concepts are present in modern Quality Management Systems, the successor to TQM. Here are the 8 principles of total quality management:
1. Customer-focused
The customer ultimately determines the level of quality. No matter what an organisation does to foster quality improvement—training employees, integrating quality into the design process, upgrading computers or software, or buying new measuring tools—the customer determines whether the efforts were worthwhile.
2. Total employee involvement
All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment.
3. Process-cantered
A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (again, either internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.
4. Integrated system
Although an organisation may consist of many different functional specialities often organised into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.
Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organisation. Business performance must be monitored and communicated continuously.
An integrated business system may be modelled after the Baldrige National Quality Program criteria and/or incorporate the ISO 9000 standards. Every organisation has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been fostered. Thus, an integrated system connects business improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and other stakeholders.
5. Strategic and systematic approach
A critical part of the management of quality is the strategic and systematic approach to achieving an organisation's vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component.
6. Continual improvement
A major thrust of TQM is continual process improvement. Continual improvement drives an organisation to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.
7. Fact-based decision making
In order to know how well an organisation is performing, data on performance measures are necessary. TQM requires that an organisation continually collect and analyse data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history.
8. Communications
During times of organisational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels. Communications involve strategies, method, and timeliness.
Shared by: MKR
Thursday, July 28, 2016
Thursday, July 21, 2016
SEVEN (7) OFFICE MANAGEMENT SKILLS BY MKR
1. Start your day with “SUPER 5S” activity – do it by yourself:
a) Spend 10-20 minutes to do Cleaning & Arrangement at your work station, files, papers, etc.
b) Take out and scrap all unnecessary items and keep safe all important documents.
c) Upgrade your File Master List, File Detail List, Cabinet Master List, etc.
d) Soft Copy File: Scan all relevant documents, letters, memos, reports, etc. Keep in PC Folder. (Copy to CD).
2. Talk to your staff – in better working environment all staff sit together in relax mode and share about daily task and follow up. All staff acknowledges everybody schedule and easy to get help each other as ONE TEAM spirit. In other terms this system is called “STAFF WORK STATION MEETING” (Spend about 10-20 minutes).
3. Motivation to Staff – Call your staff to your office and spend 10-20 minutes to listen their ideas and problem. Otherwise you can go to your staff work station and start to communicate in a highly positive motivational and professional manner.
4. Develop your Staff Skill & Knowledge – Always sharing what you have done and try to share with your staff. Next process, let your staff do it and both of you share it together to do it. Dare to Dream. Dare to fail. Dare to learn from mistakes. Mistakes are a process to develop our skills.
5. Team Work Spirit - Always sharing with your relevant staff on what are you doing and follow up. Always give your positive remarks on your staff good efforts and positive attitudes.
6. Support and Promote your staff – Always support our staff by giving them more new tasks and job scope to promote their skills and knowledge. Give them a positive motivation such as they are future company Management Team.
7. Discipline without punishment – Management by example, management by mutual respect and understanding. Management by self-discipline. Rewards system for good and excellent discipline staff.
MKR
a) Spend 10-20 minutes to do Cleaning & Arrangement at your work station, files, papers, etc.
b) Take out and scrap all unnecessary items and keep safe all important documents.
c) Upgrade your File Master List, File Detail List, Cabinet Master List, etc.
d) Soft Copy File: Scan all relevant documents, letters, memos, reports, etc. Keep in PC Folder. (Copy to CD).
2. Talk to your staff – in better working environment all staff sit together in relax mode and share about daily task and follow up. All staff acknowledges everybody schedule and easy to get help each other as ONE TEAM spirit. In other terms this system is called “STAFF WORK STATION MEETING” (Spend about 10-20 minutes).
3. Motivation to Staff – Call your staff to your office and spend 10-20 minutes to listen their ideas and problem. Otherwise you can go to your staff work station and start to communicate in a highly positive motivational and professional manner.
4. Develop your Staff Skill & Knowledge – Always sharing what you have done and try to share with your staff. Next process, let your staff do it and both of you share it together to do it. Dare to Dream. Dare to fail. Dare to learn from mistakes. Mistakes are a process to develop our skills.
5. Team Work Spirit - Always sharing with your relevant staff on what are you doing and follow up. Always give your positive remarks on your staff good efforts and positive attitudes.
6. Support and Promote your staff – Always support our staff by giving them more new tasks and job scope to promote their skills and knowledge. Give them a positive motivation such as they are future company Management Team.
7. Discipline without punishment – Management by example, management by mutual respect and understanding. Management by self-discipline. Rewards system for good and excellent discipline staff.
MKR
LEADERSHIP
LEADERSHIP & INTER PERSONAL SKILLS
Leadership can encompass every other positive characteristics of the human individual. However, a lot of people do not realize this fact. People attend to their needs and constantly battle with the struggles they face in life, but rarely do they notice that the solutions they need are just a stone throw away if they could just have time to cultivate some of the leadership traits listed below.
Why is it important to have these skills?
Acquiring leadership skills is necessary for you sustain a good relationship with people in your society. Other than that, it allows you to develop your self-esteem. A lot of people need someone to look up to and establishing these traits within your own character, you boost your interpersonal capabilities allowing you to make more significant connections with other people.
1. Association, Partnership - Two heads are better than one. If you learn how to associate with other people and build partnerships everywhere you go, you increase the chances of multiplying your resources and extending your reach. Associating with other like-minded individuals and creating partnerships will also allow you to gather more ideas to reach your goals.
2. Affirmation, Praise - People who work for you or under you also expect to be appreciated for their efforts. It gives them assurance that you value their work and gives more room for creativity and improvement to grow. A pat on the back, a congratulatory remark, or even a handshake is enough for somebody to feel appreciated and valued.
3. Incentive, Motivation, Encouragement - Every once in a while, the people you lead may need a little push to be able to continue performing at their best. Every leader knows that his people need to be motivated and encouraged from time to time. Conformity and monotony are the enemies of growth.
4. Mentoring, Support, Enabling, and Advice - Encourage your people to become better performers and you will have an army of reliable soldiers. A good leader understands that sharing his wisdom to his followers is one of the key principles responsible for his success. Leadership is not only about personal growth. It’s also about helping other people grow to their fullest potential.
5. Caring - A good leader must learn how sincerely care for his for his followers and other people around him. A person who shows empathy and sincerity understands that life is something to be valued. Every life on earth is precious.
6. Mutuality, Compatibility, and Chemistry - Good leaders can create instant rapport with anybody. They instantly know how to get in step with people from every facet of the society. Understand that by helping other people, you contribute to your own success.
7. Empowerment - Leadership is not about slavery. It is about liberating other people from it. A good leader realizes that replicating himself by empowering other people enables him to accomplish a lot more and generally contribute to the growth of his community.
MKR
Leadership can encompass every other positive characteristics of the human individual. However, a lot of people do not realize this fact. People attend to their needs and constantly battle with the struggles they face in life, but rarely do they notice that the solutions they need are just a stone throw away if they could just have time to cultivate some of the leadership traits listed below.
Why is it important to have these skills?
Acquiring leadership skills is necessary for you sustain a good relationship with people in your society. Other than that, it allows you to develop your self-esteem. A lot of people need someone to look up to and establishing these traits within your own character, you boost your interpersonal capabilities allowing you to make more significant connections with other people.
1. Association, Partnership - Two heads are better than one. If you learn how to associate with other people and build partnerships everywhere you go, you increase the chances of multiplying your resources and extending your reach. Associating with other like-minded individuals and creating partnerships will also allow you to gather more ideas to reach your goals.
2. Affirmation, Praise - People who work for you or under you also expect to be appreciated for their efforts. It gives them assurance that you value their work and gives more room for creativity and improvement to grow. A pat on the back, a congratulatory remark, or even a handshake is enough for somebody to feel appreciated and valued.
3. Incentive, Motivation, Encouragement - Every once in a while, the people you lead may need a little push to be able to continue performing at their best. Every leader knows that his people need to be motivated and encouraged from time to time. Conformity and monotony are the enemies of growth.
4. Mentoring, Support, Enabling, and Advice - Encourage your people to become better performers and you will have an army of reliable soldiers. A good leader understands that sharing his wisdom to his followers is one of the key principles responsible for his success. Leadership is not only about personal growth. It’s also about helping other people grow to their fullest potential.
5. Caring - A good leader must learn how sincerely care for his for his followers and other people around him. A person who shows empathy and sincerity understands that life is something to be valued. Every life on earth is precious.
6. Mutuality, Compatibility, and Chemistry - Good leaders can create instant rapport with anybody. They instantly know how to get in step with people from every facet of the society. Understand that by helping other people, you contribute to your own success.
7. Empowerment - Leadership is not about slavery. It is about liberating other people from it. A good leader realizes that replicating himself by empowering other people enables him to accomplish a lot more and generally contribute to the growth of his community.
MKR
Wednesday, July 13, 2016
THE IMPORTANT OF WASTE WATER MANAGEMENT SYSTEM
1. Waste water management plants are certainly very much necessary to dirt free the water through all the waste as well as harmful microorganisms.
2. However, apart from that people on their part must also put efforts to avoid putting any type of waste fabric into dampen sources.
3. Various urban areas have found a water reusing expert plan to verify the decently composed utilisation of important water assets.
4. Under such an arrangement, water-related measures are inspected from the perspective of water reusing and all exercises inside the city are completed in a manner solid with the expert arrangement.
5. Water Treatment Plants do what they say. They treat the dilute that goes our channels before discharging it go into nature's domain.
6. Wastewater management plants have developed significantly in relation to whether.
7. Their first and most imperative reason for existing is to clear the water we use in our homes of strong materials.
8. This methodology of screening and settlement is known as essential treatment.
9. In spite of the fact that this evacuates the biggest garbage things, the wastewater is still overflowing with natural material, which does not smell incredible and, if dumped specifically into our water bodies, can contaminate them and expend accessible oxygen as it breaks down.
10. This is the reason practically all treatment plants in utilise a methodology of air circulation to energise the development of helpful microorganism, which break down the natural material in the waste, in a procedure, called auxiliary treatment.
11. As a rule, the water is then released, frequently after disinfection with Ultra Violet light, which slaughters possibly infection bringing on microscopic organisms and infections.
12. However as city populaces develop, more supplements are going into the wastewater treatment offices and being released into our conduits.
13. These overabundance supplements act like manure to the plants and green growth living in the water.
14. Phytoplankton (small infinitesimal plants) starts to sprout wildly, shutting out daylight required by different plants lower in the water segment.
15. Once the green growth achieves greatest limit it starts to vanish in mass numbers.
16. The dead cells sink to the lowest part where microorganisms disintegrate the cells, utilising up oxygen within the procedure.
17. As the microbes, haul oxygen out of the water, the fish, shellfish and other organic entity in the territory start to suffocate.
18. Those that cannot swim away in the end kick the bucket, giving more nourishment to the oxygen-expending microbes.
19. Then again, late headway's in innovation and mindfulness have achieved new advances which can treat wastewater to uproot these supplements is carried out in the third stage, known as tertiary treatment.
20. A few urban areas have secured a Water Treatment Plants to guarantee the productive utilisation of valuable water assets.
21. Under such an arrangement, water-related measures are analysed from the perspective of water reusing and all exercises inside the city are done in a way reliable with the expert arrangement.
Shared By: MKR
2. However, apart from that people on their part must also put efforts to avoid putting any type of waste fabric into dampen sources.
3. Various urban areas have found a water reusing expert plan to verify the decently composed utilisation of important water assets.
4. Under such an arrangement, water-related measures are inspected from the perspective of water reusing and all exercises inside the city are completed in a manner solid with the expert arrangement.
5. Water Treatment Plants do what they say. They treat the dilute that goes our channels before discharging it go into nature's domain.
6. Wastewater management plants have developed significantly in relation to whether.
7. Their first and most imperative reason for existing is to clear the water we use in our homes of strong materials.
8. This methodology of screening and settlement is known as essential treatment.
9. In spite of the fact that this evacuates the biggest garbage things, the wastewater is still overflowing with natural material, which does not smell incredible and, if dumped specifically into our water bodies, can contaminate them and expend accessible oxygen as it breaks down.
10. This is the reason practically all treatment plants in utilise a methodology of air circulation to energise the development of helpful microorganism, which break down the natural material in the waste, in a procedure, called auxiliary treatment.
11. As a rule, the water is then released, frequently after disinfection with Ultra Violet light, which slaughters possibly infection bringing on microscopic organisms and infections.
12. However as city populaces develop, more supplements are going into the wastewater treatment offices and being released into our conduits.
13. These overabundance supplements act like manure to the plants and green growth living in the water.
14. Phytoplankton (small infinitesimal plants) starts to sprout wildly, shutting out daylight required by different plants lower in the water segment.
15. Once the green growth achieves greatest limit it starts to vanish in mass numbers.
16. The dead cells sink to the lowest part where microorganisms disintegrate the cells, utilising up oxygen within the procedure.
17. As the microbes, haul oxygen out of the water, the fish, shellfish and other organic entity in the territory start to suffocate.
18. Those that cannot swim away in the end kick the bucket, giving more nourishment to the oxygen-expending microbes.
19. Then again, late headway's in innovation and mindfulness have achieved new advances which can treat wastewater to uproot these supplements is carried out in the third stage, known as tertiary treatment.
20. A few urban areas have secured a Water Treatment Plants to guarantee the productive utilisation of valuable water assets.
21. Under such an arrangement, water-related measures are analysed from the perspective of water reusing and all exercises inside the city are done in a way reliable with the expert arrangement.
Shared By: MKR
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