Time slips by slowly without notifying you and all of a sudden you find yourself an adult. Yet when you expect time to fly, it obstinately takes so long to pass. That was what I experienced on looking back at my childhood.
On tracing my earliest memories I can only remember some fonder ones of experiences which would never happen again. But then these marvelous experiences, I am glad to say, cross your path only once, seldom twice, in your lifetime, even if you wanted them to be repeated.
I remember the day my elder sister said to me that the time had come for me to be put into English Tuition Centre to learn what she called the “fundamental rudiments of my education.”
I did not really understand what that meant, not until I was shoved into the cold dinghy classroom to land on a rickety old bench, face to face with the equally cold, bearded face of the class Master, who I was later to discover to my horror, had a most unearthly thirst for the prompt application of the ‘rod’ to the soft plump back of those miserable pupils who were caught looking out of the windows for assuring signs of their badly needed mothers.
At the desperate moment, I too badly missed my mother but I was smart enough not to show it, and sat up straight, enduring the painful sensation which bugs under the chair seemed to have pleasure in providing, and at the same time, cursing away, silently though at the slowness the minute hand of the Headmaster clock took covering a minute. My actual route caused was cannot understand all instruction in my hand that quoted in English.
My English is too bad. I have zero basics to speak, read and write in English previously. I’m just study at normal ‘Bahasa Malaysia’ school from age six until seventeenth. I had profound sorrow sadness to be apart in English Tuition Centre. I need to speak, read and write in English at almost a few hours a day!
That was about more than twenty years ago. Memories are like dreams. They seem so far and yet so near.
When I’m stayed in Los Angeles City to prepare my official commencement meeting with our client, I realized that English is very important nowadays, to expedite developing our nation in a consistent professional manner such as learning curve process on Science and Technology.
No doubt, English is International Language. Deal a business, e-economy, e-learning, across a country border, mixing all religious and nation around the globe, we mostly required to communicate in English.
Until today, I can create a Bahasa Malaysia poem efficiently event I’m using English in my communication. Frankly speaking, of late I have been in some business deal with a few client from overseas. In the recent recession and crash of the market in Dubai, I have lots of business meeting to be conducted. Learning English is not just for a study requirement matters. English implementation in actual industry and business communication nowadays is compulsory and for our country faster development towards year 2020 vision.
English learning is for our nation life betterment. Under 1 Malaysia concept, we can highly appreciate by other nation in the world because of our people living standard through education continual improvement scheme. So many expatriate from other countries are choosing Malaysia as their second home to be stayed.
Living in smooth harmony and secure political stability country likes Malaysia, is a gifted for them. People with 80% well English educated is apart of our country growth.
MKR
Wednesday, March 24, 2010
EVERYTHING IS POSSIBLE WITH RIGHT ATTITUDE
EVERYTHING IS POSSIBLE WITH RIGHT ATTITUDE – BY MKR
PART 1: INTRODUCTION
• Don’t compare yourself with any one in this world. If you compare, you are insulting yourself.
• No one will manufacture a lock without a key. Similarly, The Almighty God won’t give problems without solutions.
• Life laughs at you when you unhappy...Life smiles at you when you are happy..Life salutes you when you make others happy....
• Every successful person has a painful story. Every painful story has a succesful ending. Accept the pain and get ready for success.
• Easy is it to judge the mistakes of others. Difficult is to recognize our own mistakes. It is easier to protect your feet with slippers than to cover the earth with carpet.
• No one can go back and change a bad beginning; but anyone can start now and create a successful ending.
• If a problem can be solved, no need to worry about it. If a problem cannot be solved what is the use of worrying?
• If you miss an opportunity don’t fill the eyes with tears. It will hide another better opportunity in front of you.
• “Changing the face” can change nothing. But “facing the Change” can change everything.
• Don’t complain about others; Change yourself if you want to be as an Outstanding Performer Staff.
• Mistakes are painful when they happen. But year’s later collection of mistakes is called experience, which leads to success.
• Be bold when you loose and be calm when you win. Heated gold becomes ornament. Beaten copper becomes wires. Depleted stone become statue. So the more pain you get in life you become more valueable.
PART 2: KEY POINTS TO SUCCESS
• It is amazing how one’s world turns around with just the right attitude. Having the right attitude changes one’s perspective dramatically.
• It encourages rather than discourages. It motivates rather than interferes.
• It helps achieve rather than procrastinate and it makes everyone into better people.
• When you feel that you can no longer achieve or finish a certain task, just having the right attitude pushes you on to your maximum potential, and you will eventually achieve in the end.
• Right attitude encourages you to achieve a goal that you have set fot yourself and ultimately what others have set for you.
• There is no reason to be discouraged with the right attitude.
• Having the right attitude is like shining a bright light to whatever path you choose to take.
• You won’t get lost with this type of guidance and you won’t stray from the path as well. It will help you become more dedicated to reach the end of your journey, whether for a successful career or for self-discovery and improvement.
• The right attitude will help you achieve great things in life. At work, procrastination won’t be an option with the right attitude.
• You would be constantly working for better things to ensure you a better life in the future.
• Come to think of it, with the right attitude, a promotion won’t be far off and a stable life condition! Financial, family, etc.
PART 3: HOW TO ACHIEVE GOOD RATING AS AN OUTSTANDING PERFORMER
• Punctuality. Communicate with your superior at all times. Report to your boss whatever you do, wherever you go. Staff Daily Report & Job Priority List is apart of tools.
• Record down your movement on Staff Movement Chart Notice Board.
• Do not take MC, unless you are really pain, can not stand from your bed!
• Come early to office, go back after working hours without claim any overtime allowances! You need extra marks in your appraisal right? Please work with extra hours. No short cut to success.
• Do extra jobs. Avail yourself to learn new things everyday. Help all your company staff, eventhough from others Departments. Work as a Team. Think positively.
• Day to day deliverables with productivity & results. All your boss instruction writes down on your “Things to Do Today” notebook.
• Implementation of PDCA – Plan, Do, Check, Action cycles.
• Problem solving methods using – 5M & 1E: Man, Machine, Method, Materials, Measurement & Environment.
• FMEA – Failure Mode Effect Analysis, doing something before the problem happen!
• Gap Analysis Study – Always doing a Gap Analysis for day to day improvement. Strat from the process until procedures.
• Put Super 5S and Kaizen in your basic Management Knowledge.
• Please put this rules on your work station:
Rules No: 1 – Boss is our Client/Customer
Rules No 2 – Client/Customer is always right.
Rules No. 3 – If you think, your boss is wrong, please refer to Rules No. 1
• Everyday is learning curve. Learn from mistakes.
• Avoid any adversary and arguement with your boss.
• When you do mistakes, please do not give your reasons. Just admit your mistakes and give your answer with your proposed remedy or action; temporary or permanently. • Sharpen your job knowledge skills is very important. Give your ideas for improvement etc.
• Honour and think that the company is belong to you or your Elder Great Lurid Brother. Save your company money as you want to save your own money. Avoid missed expend company money. Cost Down or kaizen activities are very much appreciated by the Management.
• Don’t work just for money; Work as an EPL Football Players. Play Serious. You will Success.
• Respect to your Boss at all times.
VICE PRINCIPAL, BIJAN INTERNATIONAL SDN BHD (683313-V)
PART 1: INTRODUCTION
• Don’t compare yourself with any one in this world. If you compare, you are insulting yourself.
• No one will manufacture a lock without a key. Similarly, The Almighty God won’t give problems without solutions.
• Life laughs at you when you unhappy...Life smiles at you when you are happy..Life salutes you when you make others happy....
• Every successful person has a painful story. Every painful story has a succesful ending. Accept the pain and get ready for success.
• Easy is it to judge the mistakes of others. Difficult is to recognize our own mistakes. It is easier to protect your feet with slippers than to cover the earth with carpet.
• No one can go back and change a bad beginning; but anyone can start now and create a successful ending.
• If a problem can be solved, no need to worry about it. If a problem cannot be solved what is the use of worrying?
• If you miss an opportunity don’t fill the eyes with tears. It will hide another better opportunity in front of you.
• “Changing the face” can change nothing. But “facing the Change” can change everything.
• Don’t complain about others; Change yourself if you want to be as an Outstanding Performer Staff.
• Mistakes are painful when they happen. But year’s later collection of mistakes is called experience, which leads to success.
• Be bold when you loose and be calm when you win. Heated gold becomes ornament. Beaten copper becomes wires. Depleted stone become statue. So the more pain you get in life you become more valueable.
PART 2: KEY POINTS TO SUCCESS
• It is amazing how one’s world turns around with just the right attitude. Having the right attitude changes one’s perspective dramatically.
• It encourages rather than discourages. It motivates rather than interferes.
• It helps achieve rather than procrastinate and it makes everyone into better people.
• When you feel that you can no longer achieve or finish a certain task, just having the right attitude pushes you on to your maximum potential, and you will eventually achieve in the end.
• Right attitude encourages you to achieve a goal that you have set fot yourself and ultimately what others have set for you.
• There is no reason to be discouraged with the right attitude.
• Having the right attitude is like shining a bright light to whatever path you choose to take.
• You won’t get lost with this type of guidance and you won’t stray from the path as well. It will help you become more dedicated to reach the end of your journey, whether for a successful career or for self-discovery and improvement.
• The right attitude will help you achieve great things in life. At work, procrastination won’t be an option with the right attitude.
• You would be constantly working for better things to ensure you a better life in the future.
• Come to think of it, with the right attitude, a promotion won’t be far off and a stable life condition! Financial, family, etc.
PART 3: HOW TO ACHIEVE GOOD RATING AS AN OUTSTANDING PERFORMER
• Punctuality. Communicate with your superior at all times. Report to your boss whatever you do, wherever you go. Staff Daily Report & Job Priority List is apart of tools.
• Record down your movement on Staff Movement Chart Notice Board.
• Do not take MC, unless you are really pain, can not stand from your bed!
• Come early to office, go back after working hours without claim any overtime allowances! You need extra marks in your appraisal right? Please work with extra hours. No short cut to success.
• Do extra jobs. Avail yourself to learn new things everyday. Help all your company staff, eventhough from others Departments. Work as a Team. Think positively.
• Day to day deliverables with productivity & results. All your boss instruction writes down on your “Things to Do Today” notebook.
• Implementation of PDCA – Plan, Do, Check, Action cycles.
• Problem solving methods using – 5M & 1E: Man, Machine, Method, Materials, Measurement & Environment.
• FMEA – Failure Mode Effect Analysis, doing something before the problem happen!
• Gap Analysis Study – Always doing a Gap Analysis for day to day improvement. Strat from the process until procedures.
• Put Super 5S and Kaizen in your basic Management Knowledge.
• Please put this rules on your work station:
Rules No: 1 – Boss is our Client/Customer
Rules No 2 – Client/Customer is always right.
Rules No. 3 – If you think, your boss is wrong, please refer to Rules No. 1
• Everyday is learning curve. Learn from mistakes.
• Avoid any adversary and arguement with your boss.
• When you do mistakes, please do not give your reasons. Just admit your mistakes and give your answer with your proposed remedy or action; temporary or permanently. • Sharpen your job knowledge skills is very important. Give your ideas for improvement etc.
• Honour and think that the company is belong to you or your Elder Great Lurid Brother. Save your company money as you want to save your own money. Avoid missed expend company money. Cost Down or kaizen activities are very much appreciated by the Management.
• Don’t work just for money; Work as an EPL Football Players. Play Serious. You will Success.
• Respect to your Boss at all times.
VICE PRINCIPAL, BIJAN INTERNATIONAL SDN BHD (683313-V)
SIX SIGMA
Historical overview
Six Sigma was originally developed as a set of practices designed to improve manufacturing processes and eliminate defects, but its application was subsequently extended to other types of business processes as well. In Six Sigma, a defect is defined as anything that could lead to customer dissatisfaction.
The particulars of the methodology were first formulated by Bill Smith at Motorola in 1986. Six Sigma was heavily inspired by six preceding decades of quality improvement methodologies such as Quality Control, TQM and Zero Defects, based on the work of pioneers such as Shewhart, Deming, Juran, Ishikawa, Taguchi and others.
Like its predecessors, Six Sigma asserts that –
• Continuous efforts to achieve stable and predictable process results (i.e. reduce process variation are of vital importance to business success.
• Manufacturing and business processes have characteristics that can be measured, analyzed, improved and controlled.
• Achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management.
Features that set Six Sigma apart from previous quality improvement initiatives include
• A clear focus on achieving measurable and quantifiable financial returns from any Six Sigma project.
• An increased emphasis on strong and passionate management leadership and support
• A special infrastructure of "Champions," "Master Black Belts," "Black Belts," etc. to lead and implement the Six Sigma approach
• A clear commitment to making decisions on the basis of verifiable data, rather than assumptions and guesswork.
The term "Six Sigma" is derived from a field of statistics known as process capability studies. Originally, it referred to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities (DPMO). Six Sigma's implicit goal is to improve all processes to that level of quality or better.Six Sigma is a registered service mark and trademark of Motorola Inc. Motorola has reported over US$17 billion in savings from Six Sigma as of 2006. Other early adopters of Six Sigma who achieved well-publicized success include Honeywell , and General Electric, where the method was introduced by Jack Welsh. By the late 1990s, about two-thirds of the Fortune 500 organizations had begun Six Sigma initiatives with the aim of reducing costs and improving quality.
Methods
Six Sigma has two key methods: DMAIC and DMADV, both inspired by Deming’s Plan-Do-Check-Act Cycle. DMAIC is used to improve an existing business process; DMADV is used to create new product or process designs.
DMAIC
The basic method consists of the following five steps:
• Define process improvement goals that are consistent with customer demands and the enterprise strategy.
• Measure key aspects of the current process and collect relevant data.
• Analyze the data to verify cause-and-effect relationships. Determine what the relationships are, and attempt to ensure that all factors have been considered.
• Improve or optimize the process based upon data analysis using techniques like Design of experiments.
• Control to ensure that any deviations from target are corrected before they result in defects. Set up pilot runs to establishprocess capability move on to production, set up control mechanisms and continuously monitor the process.
DMADV
The basic method consists of the following five steps:
• Define design goals that are consistent with customer demands and the enterprise strategy.
• Measure and identify CTQs (characteristics that are Critical To Quality), product capabilities, production process capability, and risks.
• Analyze to develop and design alternatives, create a high-level design and evaluate design capability to select the best design.
• Design details, optimize the design, and plan for design verification. This phase may require simulations.
• Verify the design, set up pilot runs, implement the production process and hand it over to the process owners.
DMADV is also known as DFSS, an abbreviation of "Design For Six Sigma".
Implementation roles
One of the key innovations of Six Sigma is the professionalizing of quality management functions. Prior to Six Sigma, quality management in practice was largely relegated to the production floor and to statisticians in a separate quality department. Six Sigma borrows martial arts ranking terminology to define a hierarchy (and career path) that cuts across all business functions and a promotion path straight into the executive suite.
Six Sigma identifies several key roles for its successful implementation.
• Executive Leadership includes the CEO and other members of top management. They are responsible for setting up a vision for Six Sigma implementation. They also empower the other role holders with the freedom and resources to explore new ideas for breakthrough improvements.
• Champions are responsible for Six Sigma implementation across the organization in an integrated manner. The Executive Leadership draws them from upper management. Champions also act as mentors to Black Belts.
• Master Black Belts, identified by champions, act as in-house coaches on Six Sigma. They devote 100% of their time to Six Sigma. They assist champions and guide Black Belts and Green Belts. Apart from statistical tasks, their time is spent on ensuring consistent application of Six Sigma across various functions and departments.
• Black Belts operate under Master Black Belts to apply Six Sigma methodology to specific projects. They devote 100% of their time to Six Sigma. They primarily focus on Six Sigma project execution, whereas Champions and Master Black Belts focus on identifying projects/functions for Six Sigma.
• Green Belts are the employees who take up Six Sigma implementation along with their other job responsibilities. They operate under the guidance of Black Belts.
Quality management tools and methodologies used in Six Sigma
Six Sigma makes use of a great number of established quality management methods that are also used outside of Six Sigma. The following table shows an overview of the main methods used.
• 5W & 1H
• Analaysis of varience or Gap Analysis Study (GAS)
• ANOVA Gauge R&R
• Axiomatic design
• BPM – Business Process Mapping
• Catapult exercise on variability
• Cause & effects diagram (also known as fishbone or Ishikawa Diagram.
• Chi-square test of independence and fits
• Control Chart
• Correlation
• Cost-benefit analysis
• CTQ Tree
• Quantitative marketing research through use of Enterprise Feedback Management (EFM) systems
• Design of experiments. • FMEA – Failure Mode Effect Analysis.
• General linear model
• Histograms
• Homoscedasticity
• Pareto Chart
• Pick Chart
• Process Capability
• Regression Analysis
• Route Cause Analysis
• Run Chart
• SIPOC Analysis(Suppliers, Inputs, Process, Outputs, Customers)
• Stratification
• Taguchi Methods
• Thought Process Map
• TRIZ
VICE PRINCIPAL, BIJAN INTERNATIONAL SDN BHD (683313-V)
Six Sigma was originally developed as a set of practices designed to improve manufacturing processes and eliminate defects, but its application was subsequently extended to other types of business processes as well. In Six Sigma, a defect is defined as anything that could lead to customer dissatisfaction.
The particulars of the methodology were first formulated by Bill Smith at Motorola in 1986. Six Sigma was heavily inspired by six preceding decades of quality improvement methodologies such as Quality Control, TQM and Zero Defects, based on the work of pioneers such as Shewhart, Deming, Juran, Ishikawa, Taguchi and others.
Like its predecessors, Six Sigma asserts that –
• Continuous efforts to achieve stable and predictable process results (i.e. reduce process variation are of vital importance to business success.
• Manufacturing and business processes have characteristics that can be measured, analyzed, improved and controlled.
• Achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management.
Features that set Six Sigma apart from previous quality improvement initiatives include
• A clear focus on achieving measurable and quantifiable financial returns from any Six Sigma project.
• An increased emphasis on strong and passionate management leadership and support
• A special infrastructure of "Champions," "Master Black Belts," "Black Belts," etc. to lead and implement the Six Sigma approach
• A clear commitment to making decisions on the basis of verifiable data, rather than assumptions and guesswork.
The term "Six Sigma" is derived from a field of statistics known as process capability studies. Originally, it referred to the ability of manufacturing processes to produce a very high proportion of output within specification. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below 3.4 defects per million opportunities (DPMO). Six Sigma's implicit goal is to improve all processes to that level of quality or better.Six Sigma is a registered service mark and trademark of Motorola Inc. Motorola has reported over US$17 billion in savings from Six Sigma as of 2006. Other early adopters of Six Sigma who achieved well-publicized success include Honeywell , and General Electric, where the method was introduced by Jack Welsh. By the late 1990s, about two-thirds of the Fortune 500 organizations had begun Six Sigma initiatives with the aim of reducing costs and improving quality.
Methods
Six Sigma has two key methods: DMAIC and DMADV, both inspired by Deming’s Plan-Do-Check-Act Cycle. DMAIC is used to improve an existing business process; DMADV is used to create new product or process designs.
DMAIC
The basic method consists of the following five steps:
• Define process improvement goals that are consistent with customer demands and the enterprise strategy.
• Measure key aspects of the current process and collect relevant data.
• Analyze the data to verify cause-and-effect relationships. Determine what the relationships are, and attempt to ensure that all factors have been considered.
• Improve or optimize the process based upon data analysis using techniques like Design of experiments.
• Control to ensure that any deviations from target are corrected before they result in defects. Set up pilot runs to establishprocess capability move on to production, set up control mechanisms and continuously monitor the process.
DMADV
The basic method consists of the following five steps:
• Define design goals that are consistent with customer demands and the enterprise strategy.
• Measure and identify CTQs (characteristics that are Critical To Quality), product capabilities, production process capability, and risks.
• Analyze to develop and design alternatives, create a high-level design and evaluate design capability to select the best design.
• Design details, optimize the design, and plan for design verification. This phase may require simulations.
• Verify the design, set up pilot runs, implement the production process and hand it over to the process owners.
DMADV is also known as DFSS, an abbreviation of "Design For Six Sigma".
Implementation roles
One of the key innovations of Six Sigma is the professionalizing of quality management functions. Prior to Six Sigma, quality management in practice was largely relegated to the production floor and to statisticians in a separate quality department. Six Sigma borrows martial arts ranking terminology to define a hierarchy (and career path) that cuts across all business functions and a promotion path straight into the executive suite.
Six Sigma identifies several key roles for its successful implementation.
• Executive Leadership includes the CEO and other members of top management. They are responsible for setting up a vision for Six Sigma implementation. They also empower the other role holders with the freedom and resources to explore new ideas for breakthrough improvements.
• Champions are responsible for Six Sigma implementation across the organization in an integrated manner. The Executive Leadership draws them from upper management. Champions also act as mentors to Black Belts.
• Master Black Belts, identified by champions, act as in-house coaches on Six Sigma. They devote 100% of their time to Six Sigma. They assist champions and guide Black Belts and Green Belts. Apart from statistical tasks, their time is spent on ensuring consistent application of Six Sigma across various functions and departments.
• Black Belts operate under Master Black Belts to apply Six Sigma methodology to specific projects. They devote 100% of their time to Six Sigma. They primarily focus on Six Sigma project execution, whereas Champions and Master Black Belts focus on identifying projects/functions for Six Sigma.
• Green Belts are the employees who take up Six Sigma implementation along with their other job responsibilities. They operate under the guidance of Black Belts.
Quality management tools and methodologies used in Six Sigma
Six Sigma makes use of a great number of established quality management methods that are also used outside of Six Sigma. The following table shows an overview of the main methods used.
• 5W & 1H
• Analaysis of varience or Gap Analysis Study (GAS)
• ANOVA Gauge R&R
• Axiomatic design
• BPM – Business Process Mapping
• Catapult exercise on variability
• Cause & effects diagram (also known as fishbone or Ishikawa Diagram.
• Chi-square test of independence and fits
• Control Chart
• Correlation
• Cost-benefit analysis
• CTQ Tree
• Quantitative marketing research through use of Enterprise Feedback Management (EFM) systems
• Design of experiments. • FMEA – Failure Mode Effect Analysis.
• General linear model
• Histograms
• Homoscedasticity
• Pareto Chart
• Pick Chart
• Process Capability
• Regression Analysis
• Route Cause Analysis
• Run Chart
• SIPOC Analysis(Suppliers, Inputs, Process, Outputs, Customers)
• Stratification
• Taguchi Methods
• Thought Process Map
• TRIZ
VICE PRINCIPAL, BIJAN INTERNATIONAL SDN BHD (683313-V)
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